Client: A person or entity intending to avail travel-related services from Balaji Travco India Pvt. Ltd. (BTIPL).
Service Purchased: Any travel or holiday service/product offered by BTIPL.
Tour Fees: The total amount payable by the client in consideration of the travel services/products provided by BTIPL.
As per BTIPL policy, the client is required to pay at least 50% of the total tour fee (as mentioned in the invoice) 30 days prior to the travel date.
In certain cases—depending on the nature of the tour or specific arrangements—this condition may be modified. The client may be required to make the payment earlier, especially for special tours or bookings where confirmations depend on advance payments. Such instances will be communicated clearly before booking confirmation.
All payments must be made through the official online payment facility in Indian Rupees (INR) only. Any currency conversion charges, bank fees, or transaction processing charges related to payments or refunds shall be borne by the client or the third party making the payment.
BTIPL offers the flexibility of paying tour fees in installments using a credit card.
BTIPL will provide at least five (5) working days’ prior notice before the first installment is due.
Tour fee payment made by an organization or individual other than the client does not establish any contractual relationship for services between BTIPL and such a third party.
If a client cancels the booked travel service after making full or partial payment, the refund eligibility will be as follows:
| Time of Cancellation (Before Tour Start Date) | Refund Policy |
|---|---|
| Within 4 weeks of tour start date | Full refund – No tour fees payable |
| After 4 weeks but before the start of the second term | 50% of tour fee payable by the client |
| After the first day of the tour | No refund – Full tour fees payable |
In cases where certain travel components (such as hotel bookings or flight tickets) are confirmed only after advance payments, the amount paid toward such bookings is non-refundable. Clients will be informed of such non-refundable amounts before the payment is processed.
The payment gateway used on BTIPL’s official website is fully secure and employs advanced encryption technologies to ensure safe online transactions and protect sensitive customer information.